Email Report Feature and Bounce Re-send

Having issues with emails “bouncing back”? Bounced emails are unfortunately common for a variety of reasons. It is always best practice to be mindful of what spam filters are looking for in outgoing emails, for more information see our guide on Blacklists and how to avoid them, or should you be having recurring difficulties with email bouncebacks, please reach out to our support center for assistance. We can go over tips for you and help you verify that your email domain settings are routing emails correctly. In addition, if you are looking for a quick report on your outgoing emails from us, you’re in luck! We’ve recently rolled out a new Support-facing feature that acts as a status report for all your company’s emails. Via this report we can pull all outgoing emails from your company for a set time frame, and even filter them by different kinds of email - sent, bounced, opened, etc. We can use these reports to help determine why you might be having deliverability issues and even under certain circumstances use it to re-send your bounced messages! 

Oftentimes bounce backs are caused by being falsely flagged for spam - stay tuned for a video on that too here soon - but it can be tricky to diagnose what exactly is the source of that spam flag. Through this new search function we have developed, we can pull up your company and set a date range and it will aggregate for us a list of all of the emails of any given type within that time frame. 

This way we can parse out patterns, was it a specific email campaign that was kicked back, are we seeing a lot of the same names on this list, or is it even something else entirely? This is a great tool for us to better assist you in making sure that your emails are being delivered with maximum effectiveness. We can also through special circumstances - say if we have verified that messages are bouncing because of an internal error - use this option here to resend all bounced messages for the selected timeframe. This will not resend any message that is not displayed here - IE outside messages or messages that were delivered successfully. As always if you have any questions, qualms or concerns you can reach us at [e-mail], and we’ll see you next time!